Thursday, October 11, 2007
A Typical Sasa Experience
Totally my bad for abandoning this blog for so long! Life’s been crazy and all over the place for the past couple of months. But now that I’ve more or less settled with my career plans, it’s about time I give my attention back to blogging!
I was reading Beautyholics Anonymous and I found myself tagged, which is cool and timely for a blog resurrection attempt. So I’ll do the tag, but before that, I’ll like to give my 2 cents here about my experience with Sasa after reading B.A’s, whose post was inspired by My Women Stuff’s experience with Sasa and Mac. It’s like a whole new tag altogether sharing about each others’ experience with the outlets!
I haven’t been too big a MAC fan, mainly because I don’t fancy the sales assistants’ loud makeup and snobbish attitude towards potential customers. So I’ll just leave that as that. Now Sasa, on the other hand, is a place where I don’t mind going into if I’m out window shopping and want to get updated with products from Japan and Korea.
My recent trip to Sasa was last weekend, over at 1 Utama. Call me jakun, but I was pleasantly surprised when I saw a range of Tigi's Bed Head/Catwalk hair AND makeup products on display.
So I was looking at the make up products (which sadly, all looked awfully un-fresh - cakey liquid foundation, eyeliners, and expired-looking lipsticks), and this sales assistant who has been tailing me the minute I stepped in, was commenting really loudly about how good the products are, in Cantonese.
“YEAH. THEY NOW HAVE MAKEUP PRODUCTS” (erm, I can see that…)
“THIS IS EYE LINER” (well, thanks for letting me know…)
“IT IS REALLY GOOD! SEE MY EYES? BLACK RIGHT?” (she meant the eye liners she’s using)
I just nodded along and agreed with her statements. She then walked away and came back with a plastic basket and thrust it into my hand.
The thing is, in my opinion, baskets should be offered to customers who are already holding products from the shop but are still browsing, which I’m sure they’ll really appreciate. But for anyone who has no intention of buying (seen by their empty hands), giving them a basket to hold on to is rather awkward. But no matter, it’s only, after all, a basket.
So I held on to the basket and continued checking out the hair product range. The same girl came standing next to me and started proclaiming how great the products are, again.
“THIS HAIR GEL VERY GOOD. HARD.”
Now, at that point, I was interested in getting a “Hard & Wet” hair gel that is capable of spiking short hair. So I proceeded to ask if there’s any from the brand.
“THIS MAKES YOUR HAIR HARD.”
“Oh. But does it give the wet look?” I asked.
She went on to literally shout across the room, consulting her colleague.
“THIS GEL GIVES WET LOOK AH?”
The answer was shouted back, “NO”
She then looked at me and said loudly, “MISS, NO!”
“OK… so do you have any gel that gives the hard and wet look?”
Same thing, shouted across the room.
“WE HAVE ANY HARD AND WET GEL?”
The answer came back negative.
“NO LAH, MISS”
-_-
I then thanked her, and proceeded to the next aisle. What happened next was rather, shocking for me.
The same sales girl, 3 minutes later, came towards me, and matter-of-factly grabbed the basket in my hand and walked away, without so much of a word or nod or any sort of body gestures. Just grab and go, as if I’ve over stayed my welcome in the shop!
I don’t know about the majority, but for me, I usually decide to purchase an item from or dine in a certain shop because I feel welcomed, and I’m treated like a human with good manners. So, looks like I won’t be back in Sasa for a long time. Not unless they start bucking up their customer service!
Labels: Gripes
Read or Post a Comment
Hear! Hear! It's the exact treatment I get from the Sasa girls. Tsk tsk tsk.
Good to have you back ;)
haha! thanks tine!